General enquiries

For general enquiries or if you need to rearrange or cancel your next appointment, please contact us using these details:

Phone
0114 226 4526

This line is open Monday to Friday, 8am to 5pm, except Bank Holidays.

You will have the option to hold to speak to a member of staff, or you can leave a voicemail.

Email
sct-ctr.pcmht-admin@nhs.net

We cannot currently book first contact appointments. If you require an appointment your GP will ask us to make contact with you.

I or someone I care for needs urgent help

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Compliments and complaints

We would like to hear about any feedback you have about your experience in using this service. This can be good or bad.

You can send this to our contact details below:

Email
pcs.pcmhpatientsafetyandquality@nhs.net

Phone
0114 226 4526

Post
Complaints and Compliments
The Kenwood Therapy Centre,
28 Kenwood Park Road,
Nether Edge,
Sheffield,
S7 1NF

We are sorry if we have got things wrong in your treatment. We are always keen to hear how we can improve.

If you let us know that you are unhappy or happy with your treatment, we will acknowledge receipt of this information.

If it is positive, we will let the person who made a positive difference know. They will be thanked and added to our newsletter.

If you are unhappy, we will find out what went wrong and can be improved. We will write to you and let you know what we have found out and what we will do to stop it from happening again. 

This is the process the service follows when complaints are raised:

  1. The service is notified via email, post, phone call or somebody speaking to a clinician
  2. Send acknowledgement and explain the process
  3. Investigate the issue, this may include asking for more detail
  4. Provide an explanation of what is found out about what has happened
  5. Explain how the service will stop this happening again
  6. Provide a final outcome

We will always aim to resolve the complaint at the earliest stage.

The NHS Complainants Advocacy service can help you if you need extra help to make a complaint. Find out more about the service here.

You can read our full complaints handling and reporting policy here.

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