Within seven days of completing a treatment, you will receive a text from us (provided you have consented to receiving text messages) with a link to complete a survey about your time with us. We ask that you please take the time to do this – it shouldn’t take you more than five minutes.
Your answers are confidential, though we will ask which GP surgery you are registered with. This is optional – you do not have to tell us.
If you have any compliments for our staff, we will let them and their managers know. If you have any concerns or suggestions for improvement, we will address these with the clinical and operational teams.
Here are some examples of recent patient feedback:
"The staff member was very empathetic about my situation."
"I can say I think this is probably the best I have felt."
The staff members referenced were informed and the feedback left them feeling valued and appreciated.
We value all feedback, no matter what you have to say. Any opinions you have are helpful in shaping the future of PCMH. They allow us to be guided by you and develop a service with patients at its heart.